INFORMATION ON DATA PROCESSING
How do we use this data?

We are entitled to use personal information for the following purposes and on the basis of the following legal bases:

To verify your identity and establish and manage your account

As part of providing services, or information about our services, to you, we will need to verify your identify to set you up as a customer. We will need to use those details in order to effectively manage your account with us to ensure that you are getting the best possible service from us. This may include third parties carrying out credit or identity checks on our behalf. Not only do we have a legitimate interest in this, but such use of your personal information is also necessary so that we know who you are, especially as we have a legal obligation to comply with certain regulatory ‚Know Your Customer‘ obligations.

To provide you with products and services, or information about our products and services, and to review your ongoing needs

Once you open an account with us, or subscribe to a membership plan, we will need to use your personal information to perform our services and comply with our obligations to you. It is also in our legitimate interests to ensure that we are providing the best products and services. Therefore we may periodically review your needs to ensure that you are getting the benefit of the best possible products and services from us.

To help us improve our products and services, including customer services, and develop and market new products and services

We may from time to time use personal information provided by you through your use of the services and/or through customer surveys to help us improve our products and services. It is in our legitimate interests for us to use your personal information in this way to ensure that we provide you with the best products and services we can and to continue to be a market leader in our industry.

To form a profile about you

We may from time to time use personal information about you to form profiles about you so that we can understand you and provide the very best products and services we can. We may also make decisions about you through automated profiling or automated credit checks which may affect your ability to use our services.

We may need to do this either to perform our legal obligations or because it is in our legitimate interest to use your personal information in such a way.

To investigate or settle enquiries or disputes

We may need to use personal information collected from you to investigate issues and/or settle disputes with you as it is in our legitimate interests to ensure that issues and/or disputes get investigated and resolved as quickly and efficiently as possible.

To comply with applicable law, court order, other judicial process, or the requirements of any applicable regulatory authorities

We may need to use your personal information to comply with applicable laws, court orders or other judicial process, or the requirements of any applicable regulatory authority. We do this not only to comply with our legal obligations, but also because this may be in our legitimate interest.

To send you surveys

From time to time, we may send you surveys as part of our customer feedback process. It is in our legitimate interest to ask for feedback to ensure that we provide the best service to you. However, we may from time to time also ask you to participate in other surveys. If you agree to participate in such surveys we rely on your consent to use the personal information we collect as part of such survey. All responses to any survey we send out whether for customer feedback or otherwise will be aggregated and depersonalised before survey results are shared with any third parties.

Data analysis

Our web pages and e-mails may contain web beacons or pixel tags or any other similar type of data analysis tools which allow us to track receipt of correspondence and to count the number of users that have visited our webpage or opened our correspondence. Where your personal information is completely anonymised, we do not require a legal basis as the information will no longer constitute personal information. However where your personal information is not in an anonymised form, it is in our legitimate interest to continually evaluate that personal information to ensure that the products and services we provide are relevant to the market.

Marketing by us

We may use your personal information to send you marketing communications by email or phone or other agreed forms (including social media campaigns) to ensure that you are always kept up to date with our latest products and services. When we send you marketing communications, we do so either because we have a legitimate interest in them or with your consent.

Internal business purposes and record keeping

We may need to process your personal information for internal business and research purposes and record keeping purposes. Such processing is in our own legitimate interest and is required in order to comply with our legal obligations. This may include any communications that we have with you in relation to the services we provide to you and our relationship with you. We will also keep records to ensure that you comply with your obligations under any contract you have entered into with us.

Your rights

The information about any rights that might be available to you in relation to the personal information we hold about you is set out below.

Information

If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable administration fee.

Rectification

If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we will let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

Erasure

You can ask us to delete or remove your personal information in certain circumstances such as where we no longer need it or you withdraw your consent (where applicable) provided that we have no legal obligation to retain that data. Such request will be subject to any retention periods we are required to comply with in accordance with applicable laws and regulations. If we have shared your personal information with others, we will let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

Processing restrictions

You can request that the processing of your personal information be restricted under certain circumstances, such as if you dispute the accuracy of the personal information or if you object to our processing. It will not stop us from storing your personal information though. We will tell you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

Data Portability

Pursuant to Art. 20 of the General Data Protection Regulation, you have the right, in certain circumstances, to obtain from us and otherwise use personal information that you have provided to us (in a structured, commonly used and machine-readable format). You can also ask us to transfer this information to a third party of your choice.

Right of withdrawal

If we process your personal information on the basis of your consent, you also have the right to revoke your consent without this affecting the lawfulness of the processing carried out prior to the revocation.